The course will provide an overview of the principles and techniques of systems analysis and design methods, with particular emphasis on information systems. The conceptual architecture of an information system, information systems framework and conceptual building blocks will be addressed. In addition, the course will examine a standards-based framework to 1) structure IT-related activities and approaches for supporting and delivering IT services; 2) to enhance the interactions of IT technical personnel with business customers and users, and 3) to increase the quality, reliability and flexibility of IT services.
Semester Offered